FAQs
Can I delete my account?
If you want to delete your account, please contact our Customer Care.
Can I unsubscribe from the newsletter?
You can unsubscribe at any time by clicking on the “click here” found at the bottom of the newsletter.
What can I do if I forget my password?
In the Login section you can click on “Forgot password?”
Is it possible to place an order by phone?
No, it’s not. You can only order online.
Where is my order confirmation email?
If you haven’t received an order confirmation then check your spam folder. If it isn’t there then please contact our Customer Care.
Is it possible to modify an order?
Once the order has been processed we are unable to modify it. Please contact our Customer Care if you require more information.
Why hasn’t my discount code been applied to my order?
Please contact our Customer Care to understand what happened.
Which payment methods are accepted?
The accepted payment methods are: Credit Card or PayPal (Italy and abroad).
Accepted credit cards: Visa, MasterCard, Maestro, Discover, Diners, Carta Sì, Postepay
Where is my order?
Please contact our Customer Care to have more information about your shipment.
What can I do if I have only received a partial delivery?
Please contact our Customer Care to find out what has happened.
What can I do if I have received an item that I didn’t order?
Please contact our Customer Care to find out what has happened.
How can I return an order?
Please find all the information here
Is it possible to change an item bought online in a store?
It's not possible to change an item bought online in a store.
When will I receive my refund?
You’ll receive your refund once the item has been correctly received and checked by our warehouse.
How can find the right fit and size for me?
Please check our size guide to have all the information and, if you still have doubts, please contact our Customer Care.
How can I know what’s coming next?
Please subscribe to our newsletter and social media to get all the latest news and updates.
Why can't I find an item online?
Our stock levels change on a daily basis. If the product you are looking for isn’t online then we recommend signing up for an email alert by entering your email address in the out of stock box. You will be notified as soon as the item is available again.
Macron is a European leader company in the production and sale of sportswear, operating in four main business areas: teamwear - sportswear and accessories for team sports (football, rugby, basketball, volleyball, baseball, handball, futsal, running); merchandising - official kits, free time products and accessories for the supporters of the clubs sponsored by Macron; run & train- technical apparel for individual runners and for training sessions in the gym; athleisure – sports inspired apparel for leisure time, for those who wish to wear Macron even outside pure sports activities. Macron owes its success to the capacity of interpreting the needs and demands of those who do sport, developing high quality and technicality products.
Top clubs chooses Macron because it offers:
- bespoke service throughtout the partnership and high quality original products om close collaboration with the club
- italian style and attention to details
- development of a wide merchandising range and special projects
- support to clubs for the development of merchandising business