Delivery Options
DELIVERY
The delivery of ordered articles is carried out by the following couriers: DHL and SDA.
An online tracking service is available for all couriers.
Couriers deliver from Monday to Friday. Delivery times are subject to change, both in the morning and in the afternoon. The courier does not inform the recipient about specific delivery days or times. Therefore, such a service cannot be requested. If the customer is absent upon delivery, the courier will leave a note at the point of delivery notifying that the package is waiting to be delivered. The courier will make two delivery attempts: if unsuccessful, the customer will be contacted. So, it is very important to indicate a right phone number (home or mobile) to make the delivery easy. Then, it is important to indicate a delivery address where someone can collect the parcel and to specify the doorbell name. Macron E-commerce srl will not be responsible for possible inefficiencies connected to the courier service.
The courier informs the customer through e-mail about the shipping status. The service works automatically if the e-mail address field is rightly filled in, during the order procedure. In case of deliveries to receptions (with the reclaim signature by the receptionist), Macron E-commerce srl will not be responsible if the package will not reach the recipient finally. If a country is not included in the shipment list, it means that delivery to that country is not provided. As Macron E-commerce srl should add some countries to the shipment list, please contact our customer care service at UniboShopCustomerCare@macron.com
SHIPPING COSTS
Shipping costs depend on the destination country and on the weight/volume of the package. The customer will be able to see the total amount to be paid before confirming the order.
DELIVERY TIMES
ABROAD
The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out abroad within the following 48-72 hours in Europe and within 3 or more working days in no-EU countries. Possible delays in the delivery may be caused by working matters of the courier service (Macron E-commerce srl will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. If this were to be the case, once 8 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at UniboShopCustomerCare@macron.com or call + 39 (051) 9528120. Delivery times could be delayed in case of festivities.
ITALY
The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out in Italy within the following 24-48 hours. Possible delays in the delivery may be caused by working matters of the courier service (Macron E-commerce srl will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. If this were to be the case, once 5 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at UniboShopCustomerCare@macron.com or call+ 39 (051) 9528120. Delivery times could be delayed in case of festivities.
CUSTOM DUTIES AND TAXES
For shipment towards non-EU countries, goods are subject to customs duties and possible taxes. Any additional tax necessary to clear package through customs will be paid in full by the recipient. If the customer refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for the returning goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded.
Duties and taxes may differ from country to country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.